Front Office & Customer Relations Certification
Master customer relations with our Front Office Certification Course.
Master front office finesse and customer service prowess. Learn tele-calling etiquette, billing procedures, complaint handling, and more for seamless hospitality management.
Key Features
- Comprehensive Curriculum
- Expert Instructors from Academia
- Practical Insights from Industry Experts
- Interactive Content
- 100% Placement Support
Certificate: Certificate adds value to your resume and career upgrades.
Elevate your hospitality skills with expert training in front-office management and customer service excellence.
What you'll learn
Customer Service Essentials
Master customer service fundamentals, including principles, policies, and effective roles.
Tele-calling Excellence
Develop professional tele-calling skills with etiquette, script development, and handling challenging calls.
Front Office Management Skills
Gain proficiency in front office operations, reception management, and efficient billing and invoicing procedures.
Course Curriculum
1. Customer Service Fundamentals
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- Principles of excellent customer service
- Customer service policies
- Customer service roles and responsibilities
2. Tele calling Etiquette and Techniques
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- Professional Tele-calling etiquette
- Script development
- Handling difficult calls
- Voice modulation
- Follow-up techniques
3. Front Office Management
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- Role of the front office
- Front office operations
- Reception management
- Coordination with other departments
4. Billing and Invoicing Procedures
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- Invoicing process
- Billing cycles
- Invoicing Cycles and Tools
- Payment processing
- Handling disputes
5. Handling Customer Complaints and Queries
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- Complaint resolution process
- Communication skills for handling complaints
- Documentation and follow-up
- Prevention strategies
6. Telephone Etiquette and Communication Skills
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- Answering calls professionally
- Active listening skills
- Call transfer procedures
- Ending calls appropriately
7. Front Desk Operations
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- Check-in/check-out processes
- Visitor management
- Record-keeping
- Security Protocols
8. Customer Relationship Management Systems
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- CRM tools and software
- Customer data management
- Personalization techniques
- CRM reporting and analytics
Who Should Take This Course?
Working Professionals
Professionals aiming to balance multiple hobbies/projects with their 9-5 job.
Entrepreneurs
Professionals aiming to balance multiple hobbies/projects with their 9-5 job.
Career Shifters
Career shifters eager to learn new skills and take on projects alongside their current job.
Students
Students managing their interests and hobbies alongside studies and exams.
Freelancers
Freelance consultants seeking to upskill and scale their business beyond client work.
Marketing Enthusiasts
Marketing enthusiast willing to learn practical aspects of Marketing.
It’s time to upskill! Take next step now!